Systems Engineer II- Citrix XenDesktop – 1100726

BlueCross BlueShield of Tennessee

Chattanooga, TN

The Systems Engineer II is responsible for the overall integrity, integration, performance, and security of all assigned systems. They provide leadership and guidance to other staff providing systems engineering services, coordinating tasks and ensuring their execution and documentation in accordance with established corporate standards. The Systems Engineer II is responsible for keeping abreast of new technologies and evaluating their applicability to BCBST’s environment and stated business goals.

Job Duties & Responsibilities:

• Serves as top-level technical expert in the analysis, design, implementation, and maintenance of all assigned systems, responsible for their overall security, integrity and reliability.
• Oversees the implementation of system upgrades and modifications, including planning, testing, scheduling and coordination. Ensures that change management and defined security procedures for all assigned systems are executed in accordance with I/S policies and procedures.
• Minimizes service interruptions through early identification and resolution of problems. Analyzes monitoring and maintenance data and implements changes as required to achieve optimum performance. Makes recommendations for resources required to maintain and/or expand service levels.
• Develops, maintains, and oversees a schedule of system backups and test restorations. Ensures that the business recovery plan for assigned systems adequately addresses BCBST’s requirements and established time frames.
• Oversees all support and problem management activities, provides tier-three support and guides less experienced staff in problem resolution. Reviews and analyzes problem-management data, in aggregate, to identify issues and trends directly affecting the quality of services.
• Drives the development, implementation, and maintenance of all policies, procedures, and standards pertaining to assigned services and systems, ensuring their conformance with industry-defined best practices. Oversees the maintenance of all operating records, and coordinates the production of assigned systems and services management reports, ensuring the accuracy of the data and the relevance of report metrics.
• Provides general oversight of all projects pertaining to assigned systems. May serve in the role of project lead, assuming responsibility for oversight of most or all aspects of a project. Undertakes research and/or evaluation projects as assigned, providing formal documentation of findings and conclusions according to established department standards.
• May function in the role of core team lead, with duties of instructing, directing, and checking the work of team members.

Education:

• Bachelor’s degree in a computer-sciences related field, or equivalent and demonstrable training and experience.  Appropriate technical certifications are a plus.

Experience:

• Seven (7) or more years experience as a full-time technical professional. (Mainframe and distributed platform technologies, etc. will be listed at time of posting based on area position is to support).
• Extensive experience in the analysis and design of enterprise systems, as well as in troubleshooting and providing technical support for these systems.

Skills/Certifications:

• Excellent oral and written communication skills.
• Proven ability to direct enterprise-scale technical projects.

Please apply via our career site at:

https://www.bcbst.com/about/careers/openings/